How Do I Ship My Device to RELECTRO?
Very simply! Log into our Portal at https://claims.relectro.com. Enter your information, provide a brief description of the problem, print your shipping label and prepare your device for shipping and we’ll take care of the rest. For assistance with these steps contact us at firstname.lastname@example.org
Should I backup my Device before getting it repaired?
Backing up your device before sending it in for repair provides the highest level of protection for your data. For the most up-to-date instructions on how to backup your Device, consult your manufacturer’s website, carrier instruction or owner’s manual for the simplest solution.
I don’t want to lose my photos and music. Can they be saved?
Yes, if you follow your owner’s manual or carrier instructions to properly back up the contents of your Device. This should provide the highest level of protection and is highly recommended before shipping in your device.
How do I know my Device will not be compromised?
The safety and security of your property is extremely important to us. The following measures are present at our facility to ensure your device is returned to you unharmed: there are security cameras at all access points, metal detectors, rigorous background screening of employees, and security guard(s) onsite.
Will I void my WARRANTY if I don’t send my Device back to the manufacturer?
I work in a company/School district that has a large number of devices for our personnel/students. Can your company accommodate my current and future service needs?
Yes! Please contact us at email@example.com. We can also ensure that your electronic devices are repaired or disposed of in the most secure, convenient, environmentally responsible, and economic way. We provide a full range of electronics repair, refurbishment, and logistics Services. We’ll work with you to develop the best, most convenient strategy for managing your electronic devices and components while maximizing their value to your business.